SPYWARE REMOVAL

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The definition of Spyware: software that enables a user to obtain covert information about another's computer activities by transmitting data covertly from their hard drive. Spyware is a type of malware that is installed on a computer without the knowledge of the owner in order to collect the owner's private information. Spyware is often hidden from the user in order to gather information about internet interaction, keystrokes (also known as keylogging), passwords, and other valuable data. We have the tool to remove any and all type of Spyware from your computer. Call us for a free estimate of service.

Spyware Removal

 

The Spyware Removal Guide

Removing spyware once infected can be a challenge in itself. Spyware is designed to be difficult to remove. It is not uncommon for the spyware program to bury itself deep inside of your file system. So how do you delete something that is designed to NOT be found? Follow some of these simple steps outlined below to increase your chances of success. If you are not feeling comfortable attempting this yourself, it is always better to be safe than sorry. Call an expert to have it professionally removed to ensure that no damage is done. 

  • A. Delete Spyware Manually

  • 1. Check Programs and Features
  • Look for anything suspicious. This includes programs and files in the list. Do NOT uninstall anything yet. I will explain why in a moment. 
  • TIP: If you are unsure about a program or a file name head to your favorite search engine and do a search of the exact filename of the program name. Try an alternative search with the same criteria but add the word "spyware" immediately after the file or program name. Spyware/Malware size varies but it typically is not larger than 1MB (1,000k).
    • Once you have confirmation that the program is, in fact, unwanted it will be beneficial to stop the service or executable before uninstalling it. 
  • 2. Click Start -> Run -> Type in "MSCONFIG" <press enter> 
  • Navigate to the Startup Tab, then locate the name. If you cannot locate the name of the program in the Startup Tab, Check in the Services Tab. 
    • Once the program is disabled, use Task Manager to kill the process.
  • 3. Task Manager
  • Open Task Manager -> Click Services -> Click on program -> End Process.
  • This disables the processes

Uninstall Spyware

  • With Spyware services halted proceed to uninstall spyware.
  • Go to Programs & Features -> Right-click on the program -> Select Uninstall.
    •  Once the spyware is completely removed from the computer you may restart. 
  • 5. Delete Temporary Files 
  • Malicious Viruses, Adware, Spyware, Trojans, Malware sometimes will install the files necessary for the program to run in the TEMP folder. This is usually located in C:\TEMP, C:\WINDOWS\TEMP You can access the temporary folder through the variable as well. Click Start -> Run -> Type in "%temp% Click Run. This will open the temp folder. 
  • Navigate to My Computer -> C: -> Documents and Settings -> Administrator -> Local Settings -> Temp.
  • Remove everything inside the Temp Folder. 
    • When the files are successfully deleted, restart the computer

B. Using Safemode to Remove Spyware

  • Spyware sometimes requires the system to start in Safe Mode to allow the removal. Safe Mode bypasses many of the auxiliary services and programs that are started upon boot and only loads the bare minimum. 
  • Restart or Power on your Windows System, Press F8 before Windows loads and select Safe Mode.
  • When Windows finishes the startup process and you have successfully loaded Windows in Safe Mode, Download and Install Eset NoD32 Trial (www.eset.com), or Malwarebytes Free Trial. Once installed run a full system scan and delete and malicious software that your scanning program has detected. 
  • When the scan and cleaning have completed, Restart the computer in Normal Mode.


C. How to Remove and prevent Spyware

  • Now that most of the malicious software has been removed or partially disabled It is time to install an Antivirus program. We Recommend ESET NOD32 Antivirus 30 Day Trial. It is $39 / year and they allow a 30 day fully functional trial to be installed. 
  • Once you have installed your Antivirus Program, make sure all updates have been downloaded and installed -> Run a Full System Scan. This may take several hours. You must allow this to finish.


If you are a part of a Windows network, securing the server and other workstations and devices is ESSENTIAL. an Endpoint Security platform allows you to easily install and manage an Antivirus / Security Sweet on multiple devices with a single command. 

D. How to prevent Virus Infection

Spyware and malware may breach your system in multiple forms. The best protection is education. Below we have highlighted several ways to decrease the likelihood that a malicious program slips through the protection. 

  • Scan all Executable files, Compressed Files, and unknown file formats before attempting to access. 
  • Malware lures the unsuspecting in by bating the user. They may mimic a familiar software package, or make ridiculous promises. They are often disguised as an update to a popular application or a Video that has been posted on social media containing you or someone you know. 
  • Always Verify the publisher. Scan the file immediately after the download. 
  • IF you suspect that the file is bad, you can always just delete the file. 
  • Avoid visiting non-secure websites. Unsecured doesn't necessarily mean Virus. It just means the potential for something unwanted. 

If you are ever unsure you are always welcome to call us with questions. We are available 24x7. (585) 484-8000 or email [email protected]

 

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