Choosing the right computer service company / I.T. solutions provider can be detrimental to the success of your business. When making this selection, ask the right questions.
5 Questions to Ask When Choosing a Computer Service Company
- DO THEY PROVIDE REMOTE AND ONSITE SERVICES?
Most issues can be resolved remotely. Utilizing an application to connect into your computer or network should be common practice. This eliminates the need of physically having to be onsite. There are huge advantages to this, as response time will be reduced to a mere phone call. Travel costs may also be eliminated. Ask the potential company if they have a system in place to connect into your system from their office.
- DO THEY HAVE A DEFINED PRICING STRUCTURE IN PLACE? Costs of service should always be clear. If necessary seek out the pricing in writing or establish a contract. Do not hesitate to ask detailed questions or come up a potential scenario and request a pricing example. You should not be caught off guard by additional charges and this can be avoided by asking the right questions up front.
- WHAT ARE THEIR REFERENCES SAYING? Feel free to request references and to reach out to see if they are happy with the services they have been provided. You can also check the rating and reviews the company has received through Google, Facebook, or many other rating companies. I would be cautious of companies that do not provide you with more than a couple references or are reluctant to share this information with you.
- HOW LONG HAVE THEY BEEN IN BUSINESS? Newer companies may lack the expertise and experience necessary to handle all of your requests. I would recommend selecting a company that has been in business for a minimum of a year, with 3+ years being preferable. Inquiring about certifications or awards may also be an excellent indicator of level of support the company can provide you.
- WHAT TYPES OF SERVICE DO THEY PROVIDE? Technology support can enter into gray areas at times. Does the company have experience in your specific area of need? Have them give examples of work they have performed that is similar to what you are looking for, as this will quickly show how knowledgeable they are in this specific area.
Use your intution
In conclusion, I always would recommend meeting the provider in person and using your intuition. Most of the time if you have a good feeling about the staff and the company this can also be used to help determine if they are a good fit. If they seem shady, or side-step any or all of your questions you may want to look elsewhere.